Returns
& Refunds Policy

Last updated: June 05, 2026

Satisfaction Guarantee

We want you to love your Hallava experience. If for any reason you're not satisfied with your order, please contact us within 30 days of delivery, and we'll work with you to find a solution.

Damaged or Defective Products

If your order arrives damaged, spoiled, or defective, we'll make it right at no cost to you. Please:

  • Contact us within 7 days of receiving your order
  • Include photos of the damaged product and packaging
  • Provide your order number so we can quickly locate your purchase

Once we verify the issue.

Important: Food Product Considerations

Due to the perishable nature of food products and food safety regulations, we cannot accept physical returns of opened or partially consumed products.

However, this doesn't mean you're stuck if something's wrong! If you're unsatisfied for any reason, contact us and we'll work out a solution.

How to Request a Refund

  1. Email us at hellavafoods [at] gmail [dot] com.
  2. Include your order number (found in your confirmation email)
  3. Describe the issue and attach photos if applicable
  4. We'll respond within 1–2 business days with next steps

Refund Processing

  • Credit/Debit Cards: Refunds typically appear within 5–10 business days, depending on your bank
  • Store Credit: Issued immediately via email
  • Replacements: Shipped within 1–2 business days

You'll receive an email confirmation when your refund has been processed.

Cancellations

Need to cancel an order? No problem—just contact us as soon as possible.

  • Before shipping: Full refund, no questions asked
  • After shipping: Please refuse the package upon delivery, and we'll issue a refund once it's returned to us (minus original shipping costs)

Questions?

We're real people who genuinely care about your experience. If you have any questions about our returns policy or need help with an order, please reach out. We're here to help!